Last updated: 17 July 2026

You may request a return within 30 calendar days after confirmed delivery. To qualify, the piece must be unworn, unused, undamaged and returned with its original box, tags, certificate and any included accessories.

Trying on a ring carefully for size is acceptable. Wearing a piece for an event, removing protective elements, altering it or causing scratches, scent, residue or other signs of use may make it ineligible.

• Personalised, engraved, resized or made-to-order pieces cannot be returned for change of mind unless faulty.
• For hygiene reasons, pierced earrings cannot be returned after the hygiene seal has been removed or the item has been worn, unless faulty.
• Gift cards and services already performed are not refundable except where required by law.
• Sale items remain eligible unless the product page clearly states a lawful, specific exception.

These conditions do not limit statutory rights for goods that are faulty, not as described or otherwise non-conforming.

1. Email info@larensy.com within 30 days of delivery with the order number, item and return reason.
2. For damage, fault or an incorrect item, include clear photographs of the piece, packaging and shipping label.
3. Wait for the return instructions and authorised return address. Do not send a parcel to the office address without authorisation.
4. Pack the item securely and retain proof of postage until the return is complete.

For a change-of-mind return, the customer is responsible for the return shipping cost and safe arrival. A tracked and insured service is strongly recommended. Original delivery charges, if any, are refundable only where required by applicable law.

If Larensy confirms that an item arrived faulty, damaged or incorrect, Larensy will provide or reimburse a reasonable return method.

Returns are inspected after receipt. If approved, the refund is issued to the original payment method, normally within 5–10 business days. The payment provider may need additional time to post the credit. Larensy will explain any deduction or rejection based on the condition received.

For an exchange, Client Care will advise whether a replacement is available. If not, return the original item and place a new order.

Contact Larensy as soon as possible if you wish to cancel. An order can be cancelled before dispatch where operationally possible. Once dispatched, it must follow the returns process above.