FAQ
FAQ (Frequently Asked Questions)
FAQ
Your questions, answered.
How long will it take to receive my order?
USA, Canada, United Kingdom & Europe: 6–8 business days
Rest of the world: 7–12 business days
Delivery times may vary slightly due to customs clearance or local courier delays.
Do you ship worldwide?
Yes, we offer free worldwide shipping on all orders.
From where will my order be shipped?
Orders are shipped from our locations in London or New Jersery depending on your location, ensuring secure and timely delivery.
Do I have to pay VAT, taxes, or import duties?
Customs duties, VAT, or import taxes are all taken care of by us. So you will need to pay anything upon delivery.
Can I track my order?
Yes. Once your order is dispatched, you will receive an automatic email containing your tracking number and tracking link.
You can also track your order using the “Track My Order” section on our website.
What should I do if I don’t receive a confirmation email?
Please check your spam or junk folder first. If you still cannot find it, contact our support team and we will assist you promptly.
Can I change my shipping address after placing an order?
Yes, address changes are possible only if the order has not yet been dispatched. Once shipped, changes are no longer possible.
What payment methods do you accept?
We accept secure payments via:
Visa
Mastercard
American Express
Diners Club
PayPal
Apple Pay
Google Pay
Klarna (Depending on location)
All payments are fully encrypted and secure.
Can I return or exchange my order?
Yes. You may return or exchange your order provided the item is unused, undamaged, and returned according to our return policy. Please refer to our full return policy for detailed conditions.
Is moissanite a good choice for an engagement ring?
Absolutely. Moissanite is a stunning and highly durable gemstone, making it an excellent alternative to diamonds. It offers exceptional brilliance, clarity, and long-lasting sparkle.
Moissanite is not a fake diamond — it is a premium, lab-grown gemstone with its own unique beauty. To the naked eye, it looks nearly identical to a diamond and even passes standard diamond testers due to its similar thermal conductivity.
Moissanite engagement rings are increasingly popular because they are:
Extremely durable
Ethically sourced
More affordable than diamonds
Customisable
Timeless and elegant
They retain their sparkle indefinitely without clouding or losing clarity.
What is the difference between a diamond and moissanite?
The primary difference lies in origin and composition:
Mined diamonds are naturally formed in the earth.
Lab-grown diamonds are created in laboratories under controlled conditions but are chemically identical to mined diamonds.
Moissanite is a distinct lab-grown gemstone with exceptional brilliance and fire.
All options are beautiful — the choice depends on personal preference, budget, and ethical considerations.
Is it possible to order jewellery in different metals?
Yes. We offer custom orders on demand, including different metals such as white gold, yellow gold, rose gold, and more. Contact us to discuss your custom design.
Do your gemstones come with a warranty?
Yes. All our gemstones come with certification and a lifetime warranty, ensuring long-term quality and peace of mind.
Yes. All gemstones are delivered with an official certificate of authenticity.
Yes. All our gemstones come with certification and a lifetime warranty, ensuring long-term quality and peace of mind.
How do I know my ring or bracelet size?
Please refer to the size and measuring guide available on the product page or through our sizing guide section to ensure the perfect fit.
